1. Overview
Bay AI is committed to protecting your privacy and managing personal information in an open and transparent way. This Privacy Policy explains the kinds of personal information we collect, why we collect it, how we use and disclose it, and how you can access and correct it. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. The personal information we collect
The personal information we collect depends on how you interact with us. It may include:
- Contact details — name, business name, job title, email address, and phone number
- Information you submit through our contact form, including enquiry details
- Information about your use of the website, such as IP address, device and browser type, pages viewed, referring site, and approximate location
We do not seek to collect sensitive information through the website. If you choose to provide sensitive information, you consent to our handling of that information in accordance with this policy and the law.
3. How we collect personal information
We collect personal information directly from you when you contact us, submit the enquiry form, or otherwise interact with us. We also collect information automatically through cookies and similar technologies when you use the website. Some information may be collected from publicly available sources where lawful to do so.
4. Cookies and analytics
We use cookies and similar technologies to operate the website and understand how visitors use it so we can improve it. Cookies are small data files placed on your device. You can control cookies through your browser settings. If you block all cookies, some features of the website may not work as intended.
Our website is hosted on Vercel. We use analytics tools such as Google Analytics to understand website performance. Information generated by these tools may be stored on servers outside Australia. We use this information to understand performance and improve our content.
5. Why we collect, use, and disclose personal information
We collect, use, and disclose personal information to:
- Operate, maintain, and improve the website and our services
- Respond to enquiries and provide information you request
- Comply with our legal obligations and manage our business
If we collect personal information for a specific purpose, we will not use or disclose it for another purpose unless you consent, it is required or authorised by law, or you would reasonably expect this to occur.
6. Disclosure to third parties and overseas
We may disclose personal information to:
- Service providers who help us operate our website, such as Vercel (hosting) and analytics providers
- Professional advisers and insurers
- Authorities where required or authorised by law
Some of these third parties may be located outside Australia, including in the United States. Where practicable, we take reasonable steps to ensure overseas recipients protect your information consistently with the Australian Privacy Principles.
7. Security
We take reasonable steps to protect personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. Measures include access controls and encryption in transit. No method of transmission or storage is completely secure. If a data breach occurs that is likely to cause serious harm, we will assess and, where required, notify you and the Office of the Australian Information Commissioner.
8. Retention and de-identification
We keep personal information only for as long as it is needed for the purposes for which it was collected or as required by law. When information is no longer needed, we will take reasonable steps to destroy or de-identify it.
9. Access and correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. We will respond within a reasonable period. We may need to verify your identity and, where permitted by law, may charge a reasonable administrative fee for providing access.
To make a request, contact us at richard@bayai.com.au.
10. Complaints
If you have a question or complaint about how we handle personal information, contact us at richard@bayai.com.au. We will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or call 1300 363 992.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date.